Stories & Messages

……………………………………………………….

“My sincerest thank you to all of those at Glendale Adventist who bravely confront this COVID-19 situation. They are true heroes.”  — Grateful patient

……………………………………………………….

“I enjoyed staying there. […] I stayed there during the pandemic and everybody was helpful during this time.” – Grateful patient

……………………………………………………..

“The staff was extremely courteous and positive. I believe that they gave me the best care during this health scare and the COVID situation. I believe that I received the best of care under the circumstances.” – Grateful patient

……………………………………………………..

“With a coronavirus epidemic going on, they were real attentive and helped me out with my non-coronavirus injury.” – Grateful patient

………………………………………………………

“Nice to see how nice they were in these hard times. Thank you for your efforts.” – Grateful patient

……………………………………………………….

“As a 38-year resident of the City of Glendale, I just want to express my greatest gratitude to all of the special doctors, nurses and every individual who is cleaning and sanitizing the hallways and bathrooms in the ER. You are true heroes in my book. More power and health to you all.” – Grateful Glendale resident

…………………………………………………………

“In the midst of the coronavirus crisis, I was told I had to leave my critically ill father. He was admitted for pneumonia and tested negative for corona. I had been by his side (self-quarantined) since his admission and was the family representative. My father’s first language is Spanish. I am his interpreter and spoke for him when he was unable to speak (ventilated in ICU). My family and I were horrified when we were told I had to leave him. A friend contacted [the patient relations] office on my behalf because I was so traumatized and distraught. We understood the dire circumstances and reason for the request but because I was already there and not exposed to the community, I did not pose any threat. My family and I want to thank you for taking the time to consider my request to and allowed me to stay by my father’s side. Thank you Eileen for your very kind, calm, professional and quick response that allowed me to get back to my father. Our family is so grateful.” – Grateful family member

……………………………………………………..

Chaplain Elias Molina becomes a family’s eyes and ears to their mother

Our front-line healthcare workers span a professional range broader than many people might know. For example, our Adventist Health Glendale Chaplains are specially trained and experienced to provide spiritual and emotional support in a hospital setting. This unique backdrop of life, death, mourning and joy is hard to describe. 

You might envision a chaplain offering prayer at a patient’s bedside, or spending a few minutes easing a patient’s fears or feelings of loneliness. And you are right. But our chaplains often go above and beyond these usual types of visits. Here is just one of many examples of our “front-line heroes,” Chaplain Elias Molina.

Chaplain Elias is soft-spoken and gentle with a calm and loving presence. Katherine, one of our palliative care social workers, recently notified Elias that a patient’s family was asking for a visit with a chaplain. Their mother was very ill, and the family was facing the difficult decision of removing the ventilator. 

One of the daughters was the primary contact and representative for the family. Elias spent hours talking with her and the other members of the family. Most of the time he listened and helped them process their mixed feelings. He assured that it was common to feel guilt and sadness, but their guilt was not a sign that they were doing anything wrong. 

“I did not have an agenda on what or how or even when to decide,” Elias said. “I just left them with thoughts. What would be, in their hearts, the loving and caring thing to do?” That, he assured them, would be acceptable in God’s eyes.

Elias followed up with the family during the next several days. He went to their mother’s hospital room each day and prayed at her bedside. This meant so much to the family because, like all other California hospitals, no visitors are allowed in our hospital during this COVID-19 emergency response. As their mother was not able to communicate, Elias became the family’s eyes and ears to their mother.

Then one day, mother moved her head and seemed alert. Although everyone knew that this was not necessarily a sign of recovery or improvement, Elias offered to arrange a cell phone or Facetime call (using sterile procedures) for the family. 

“First, I described the patient’s condition over the phone. Then, I bent down and put my cell phone to her ear and told the daughter that her mom was ready to listen,” Elias recalled. “She said, ‘Mom…I love you Mom. Mom, I love you. We care for you very much and we want you to get better. Mom, we love you.’ ”

Elias did more than pray. He did more than just listen. He heard what the family needed and stepped up to give that family peace of mind and closure just in time before she passed away 48 hours later.

………………

Our Chaplains have steadfastly insisted on showing up for work and reporting for duty. For now, Al Garcilazo, Elias Molina and Adena Sarkian are still on campus, offering prayer, devotion and hope for our patients, associates and physicians at Adventist Health Glendale.